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Find quick answers to your questions below...

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
What if my Product is placed on Backorder?
How do I find my product?
How do I navigate the site?
How do I use a coupon or promotional code?
Additional Support
How do I contact you?
Click the "Your Account" the top right hand side of our site to check your orders status.
Click the "You Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / Cancel Orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "Your Account" link at the top right hand side of our site to track your order.
Click the "Your Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "Your Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
1) Click the "Your Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "Your Account" link at the top right hand side of our site to edit your account information.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Click the "Your Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Our Return Policy
If there are any problems with your order and it is necessary to return merchandise, please follow the instructions below. Should you need to return merchandise please notify our customer service department at 1-888-404-0020 (M-F from 8-5 CST) and request a return authorization number and address to ship the product to. Returns must be in brand new, mint condition, in the original, undamaged manufacturer's packaging including all packaging materials, such as product & inserts.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Terms & Conditions for complete details regarding our return policy.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Your Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Please create an account by clicking the "Your Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from y
Please see our Terms & Conditions for complete details regarding our return policy
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with GEOTrust SSL (secure socket layer) encryption, the highest standard in Internet securit
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "Your Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistan
Click the "Your Account" link at the top right hand side of our site to print invoices
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
From time to time a product is placed on backorder, when this occurs notification is placed on our site as well as when the specific product will be expected to be back in stock. Your order is shipped as soon as the product is restocked and customers are notified as to when to expect your shipment along with any related tracking information.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Please click here for our company contact information.